Before returning
Customers should contact HSR with the order reference, product code, reason, product condition and supporting photographs before moving the item.
HSR policy
Returns policy
Return eligibility must be confirmed before a customer sends or disposes of any product.
Custom and project products
Custom dimensions, special finishes, technical-review products and project orders may have different return rules that must be confirmed in writing.
Condition and packaging
Returned items, where approved, should be protected with suitable packaging and include accessories or parts requested by HSR.
Refund or replacement
Refund, repair, replacement or rejection decisions must be confirmed through the approved HSR support route.
Final approval
This policy is a managed placeholder and must be replaced with legally approved return wording before launch.
Need clarification?
Contact HSR before making a decision.
For orders, quotes, samples, delivery, warranty or returns, the support team can confirm the correct route for your situation.