Evidence needed
Warranty requests should include the order reference, product code, installation context, full product view, close-up photographs and any visible label or batch reference.
HSR policy
Warranty
Warranty coverage depends on product category, specification, installation and approved care guidance.
Coverage review
HSR reviews product category, specification, use, installation route, care history and shipping condition before confirming any remedy.
Parts and replacements
Replacement parts are identified by product code, finish, variant and production revision. Availability and timing are confirmed by the support team.
Exclusions
Exclusions, limits and jurisdiction-specific warranty rights must be defined by approved legal and business policy before launch.
Final approval
Warranty wording is editable for HSR but must be reviewed before it becomes a public commercial commitment.
Need clarification?
Contact HSR before making a decision.
For orders, quotes, samples, delivery, warranty or returns, the support team can confirm the correct route for your situation.