Parcel and small goods
Smaller accessories can use simpler courier routes where available.
Support / Delivery
Match the route to the product and country.
Delivery timing and landed cost depend on product size, destination, access and whether air or sea freight is used.
Back to supportBefore you send a request
Use the right evidence from the start.
Large product freight
Furniture, shade systems and glazing may require specialist packing and freight review.
Duties and local tax
Unless an order or quotation states otherwise, import duty, brokerage and local tax are confirmed separately.
Support guidance
Match the route to the product and country.
Delivery timing and landed cost depend on product size, destination, access and whether air or sea freight is used.
Parcel goodsAccessories and compact items where courier service is available.Checkout or support confirmation
Large freightFurniture, pergolas, awnings, sunrooms and outdoor kitchens.Freight review before payment
Project deliverySite access, installer coordination or multiple shipments.Written quotation and project handover
Still need help?
Bring the useful detail.
Keep the order number, product code and clear photographs available when an enquiry relates to an existing product.