Reason and timing
Share the order reference, reason, product condition and when the issue was first noticed.
Support / Returns
Check eligibility before moving the item.
Do not send or dispose of an item until the return route, collection instruction or refund eligibility is confirmed.
Back to supportBefore you send a request
Use the right evidence from the start.
Protected packaging
Keep accessories, packaging and the item protected while the route is confirmed.
Written confirmation
Refund, replacement, collection or rejection decisions must be confirmed in writing.
Return request
Check eligibility before arranging movement.
Do not send or dispose of an item until the return route, collection instruction or refund eligibility is confirmed.
Still need help?
Bring the useful detail.
Keep the order number, product code and clear photographs available when an enquiry relates to an existing product.