Product evidence
Send a full product view, close-up of the issue and the product label where available.
Support / Warranty
Make the issue easy to identify.
Warranty and parts requests need the order reference, product code, installation context and clear photographs.
Back to supportBefore you send a request
Use the right evidence from the start.
Coverage review
The team checks product category, installation route and care history before confirming remedy.
Parts route
Replacement parts are identified by product code, finish, variant and production revision.
Warranty request
Make the issue easy to identify.
Warranty and parts requests need the order reference, product code, installation context and clear photographs.
Still need help?
Bring the useful detail.
Keep the order number, product code and clear photographs available when an enquiry relates to an existing product.