After-sales support
Help for what happens next.
Order tracking, delivery, installation, care, parts, warranties and returns in one support centre.
Track an order ↗Support centre
What do you need help with?
Choose a topic or search the support library.
Track an order
Check the latest preparation and delivery status using an order reference.
Open support ↗Delivery information
Lead times, access, air freight, sea freight and project delivery routes.
Open support ↗Assembly & installation
Preparation and handover guidance for furniture, pergolas, sunrooms and awnings.
Open support ↗Care guides
Practical maintenance for fabric, wood, metal, glass and moving parts.
Open support ↗Warranty & parts
Identify a component, review coverage or prepare a warranty request.
Open support ↗Returns & refunds
Understand eligibility and prepare a return or collection request.
Open support ↗Have an order reference?
Start with the reference.
Use the reference from the order confirmation when asking about delivery, parts, warranty or return eligibility.
Still need help?
Bring the useful detail.
Keep the order number, product code and clear photographs available when an enquiry relates to an existing product.